Interesting Fact - Money

Well rip off Britain gets even worse on the disclosure that people in the UK spent around £56 million calling government helplines.

(According to investigations by the Public Accounts Committee, people in the UK are being charged premium rate to access certain government departments.  They also take too long to answer. Most departments have no targets, despite an industry standard that calls be answered within 20 seconds, but of course there's no real incentive to answer quickly, as the longer they can keep you on hold, the more money they make.

Of the 208 million calls made in 2012/13, some 63% were made to higher rate numbers at an estimated total cost of £56 million.  These included calls to the Department for Work and Pensions, the inquiries and complaints line of the Student Loans Company, and sickeningly to helplines for victim support and the Bereavement Service.

It's like something out of Despicable Me.)

More Interesting Stuff

Popular posts from this blog

Interesting Number - 52